TERMS AND CONDITIONS

1. Scope and seller information

These Terms and Conditions ("Terms") govern purchases made through the E2 Software online stores operated by pohjasoft OÜ ("Seller", "we", "us"). They apply to consumers and business customers, subject to any mandatory rights that apply to consumers in their country of habitual residence.

Seller: pohjasoft OÜ; registry code: 17479277; VAT ID: EE103017929; registered office: Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia. Customer service: info@e2software.eu and info@pohjasoft.eu. Online stores: e2software.eu, e2software.de, e2software.pl and e2software.fr.

E2 Software is the trading brand used for the online stores. The contracting seller is pohjasoft OÜ unless a product page or order confirmation expressly identifies another contracting party.

2. Products

We sell digital software licences and licence files, Microsoft CSP products, Microsoft 365 and other subscription products, new and pre-owned/perpetual software licences, and physical Microsoft boxed products. The exact product, licence type, term, permitted users/devices, language, region, system requirements, activation method and other material restrictions are stated on the relevant product page or during checkout.

Pre-owned licences are supplied with documentation concerning their provenance and transfer where applicable. The availability of onward transfer or resale depends on the licence type, applicable licence terms and applicable law; no general right to unrestricted resale is granted by these Terms.

Microsoft and other manufacturer names and trademarks belong to their respective owners. Unless expressly stated on the product page, the sale of a product does not imply that the Seller is the manufacturer or grants rights beyond the licence supplied.

3. Customer status and capacity

Customers may purchase as consumers or in the course of business. A consumer is a natural person acting mainly outside their trade, business, craft or profession. A business customer is a person acting for commercial or professional purposes.

A person placing an order must have the legal capacity and authority required under applicable law to conclude the transaction, including authority to act for a business where relevant. Guest checkout is permitted where offered.

4. Product information, compatibility and regional restrictions

Before ordering digital products, the customer must review the product description, edition, language, architecture, supported operating system, hardware/software compatibility, activation requirements, duration, region and any stated technical protection measures. Some products may be limited to a particular country, region, language, edition, tenant or activation environment.

Where a product requires a Microsoft account, tenant, internet connection, supported device or third-party platform, this will be indicated where material. The customer is responsible for providing accurate tenant/account details and a compatible environment, without prejudice to mandatory consumer rights where supplied instructions or integration are defective.

5. Prices, VAT and payment

Prices are displayed as indicated on the relevant storefront. For consumers, the final amount payable, including applicable VAT and mandatory charges, is shown before the order is submitted. Where both net and VAT-inclusive prices are displayed, the VAT-inclusive total applicable to the consumer is the controlling checkout total.

Payment methods currently include Stripe-supported payment methods and bank transfer. The customer is not charged an additional Seller fee merely for paying by bank transfer; the customer's own bank or payment provider may apply charges outside the Seller's control.

Orders payable by bank transfer must normally be paid within five (5) days. If payment is not received within that period, the Seller may cancel the unpaid order. An electronic invoice may be sent by e-mail.

6. Order process and conclusion of contract

The customer selects the product, enters the required billing/delivery/tenant information, reviews the order, accepts these Terms and submits the order using the button indicating an obligation to pay. For digital content supplied before expiry of the withdrawal period, a separate express consent/acknowledgement may be requested as described in section 11.

An automated acknowledgement of receipt does not necessarily constitute acceptance where the order requires availability, fraud, licensing or manual checks. Unless mandatory law requires otherwise, the contract is concluded when the Seller expressly confirms acceptance or dispatches/supplies the ordered product, whichever occurs first.

The Seller may reject an order before contract formation for legitimate reasons, including unavailability, failed payment, inability to fulfil licensing requirements, suspected fraud or abuse, or an obvious pricing/technical error. If payment has already been received for an order that is not accepted, it will be refunded without undue delay.

7. Obvious pricing and technical errors

The Seller seeks to keep prices and product information accurate. If a price or material product description is obviously erroneous and a reasonable customer should have recognised the error, the Seller may correct the error and, where legally permitted, refuse or cancel the affected order. The customer will be informed promptly and any amount paid for a cancelled order will be refunded. This clause does not create an unrestricted right to cancel valid consumer contracts.

8. Digital delivery

Digital licences, licence files and access information are normally supplied by e-mail, customer account, tenant assignment or another electronic method. Unless a different time is stated for the product, digital delivery is made no later than forty-eight (48) hours after successful payment and receipt of all information needed to fulfil the order; most orders are supplied within approximately 60 minutes.

A licence or licence file is intended for activation/use after delivery. The customer must keep licences, credentials and licence files secure and must not disclose them except as permitted by the relevant licence and applicable law.

If digital delivery does not occur within the stated time, the customer should contact customer service. Mandatory consumer remedies for failure to supply remain unaffected.

9. CSP products, tenants and subscriptions

For Microsoft CSP or similar products, the Seller may create a new tenant for the customer or assign the product to an existing tenant, depending on the customer's choice and the product. The customer must provide correct tenant identifiers, domains and administrator information and must have authority to request the assignment.

A subscription may be purchased for a fixed term without renewal or with automatic renewal, depending on the option selected during purchase. Where automatic renewal is selected, the subscription renews for the period and at the price disclosed before renewal, subject to applicable law and any required advance information.

A request to disable the next automatic renewal should reach customer service no later than seven (7) days before the renewal date, unless the product page, checkout or mandatory law provides a more favourable rule. Cancellation of future renewal does not by itself reverse a period already supplied.

Where the upstream distributor permits cancellation of a CSP/subscription assignment within seven (7) days after assignment to a tenant, the Seller may offer that cancellation subject to the distributor's conditions. This commercial cancellation possibility is separate from, and does not restrict, any mandatory consumer rights, including rights concerning defective or non-conforming digital content.

10. Physical boxed products and delivery

Physical Microsoft boxed products are dispatched from Germany using carriers selected according to the destination and shipment. Unless otherwise stated on the product page, the expected delivery period is approximately two (2) to seven (7) days after payment/order processing. Delivery times are estimates unless a binding date is expressly agreed.

The customer must provide a complete and accurate delivery address. Risk in goods purchased by a consumer passes in accordance with mandatory consumer law. Business-customer risk passes as provided by applicable law and the agreed delivery arrangement.

11. Consumer right of withdrawal

Consumers purchasing at a distance generally have fourteen (14) days to withdraw without giving a reason, subject to statutory exceptions. For goods, the period generally runs from receipt of the goods; for service contracts it generally runs from conclusion of the contract. The precise statutory rule applicable in the consumer's country prevails.

To exercise withdrawal, the consumer must send an unequivocal statement to info@e2software.eu or info@pohjasoft.eu before the deadline. The model form in Annex 1 may be used but is not mandatory.

For physical goods, the consumer must return the goods without undue delay and normally no later than fourteen (14) days after communicating withdrawal. Before returning goods, the consumer should contact customer service to receive the current return address and practical instructions. The consumer bears the direct cost of return where the consumer was informed of this before purchase, unless the Seller agrees otherwise. Statutory reimbursement duties, including rules on standard delivery costs and diminished value, remain applicable.

The statutory withdrawal right may be excluded for sealed audio/video recordings or sealed computer software once unsealed, where the applicable legal requirements are met.

For digital content not supplied on a tangible medium, the consumer's withdrawal right may cease once performance has begun only where all requirements of applicable law are satisfied, including the consumer's prior express consent to begin performance during the withdrawal period, acknowledgement of the consequent loss of the withdrawal right, and provision of the required confirmation by the Seller. Merely accepting these Terms does not by itself constitute that separate express consent.

If those requirements have not been validly satisfied, these Terms do not remove a consumer's statutory withdrawal right.

12. Conformity, defects and complaints

Mandatory legal rights relating to conformity, defects, guarantees and remedies are not limited by these Terms. This applies to digital content/services, new goods and, where applicable, pre-owned goods or licences.

If a licence or digital product does not work as described, the customer should contact info@e2software.eu with the order number and relevant diagnostic information. The Seller will normally first verify the issue and provide technical assistance. Where appropriate, the Seller may provide a replacement licence or otherwise bring the digital content into conformity. If conformity cannot be achieved within the period and conditions required by applicable law, the customer may have rights to a price reduction, termination/refund or other statutory remedies.

A complaint must not be rejected solely because a licence has been delivered or an activation attempt has occurred. However, the Seller may reasonably investigate whether the issue results from an incompatible environment, incorrect edition, unauthorised use, customer-supplied incorrect tenant/account data, or another cause not attributable to the product, subject to applicable burden-of-proof rules.

For physical goods, consumers retain the statutory rights applicable to lack of conformity. Any voluntary manufacturer warranty is additional to, and does not replace, statutory rights against the Seller.

13. Licence terms and acceptable use

Software is licensed, not sold as intellectual property. Use is subject to the licence terms applicable to the specific product, including relevant Microsoft or other publisher terms, as well as applicable law. The customer must not use products unlawfully, circumvent technical restrictions, or use stolen, fraudulently obtained or unauthorised credentials.

Where a licence may lawfully be transferred or resold, the customer remains responsible for satisfying the conditions applicable to that transfer. These Terms do not warrant that every product is transferable or suitable for resale.

14. Customer obligations and security

The customer must provide accurate contact, billing, delivery and tenant information and promptly notify the Seller of material errors. The customer is responsible for safeguarding licences, credentials and administrator access after delivery and for maintaining reasonable security of its devices and accounts.

Customers should retain the order confirmation, invoice, licence documentation and correspondence as proof of purchase and licence provenance where relevant.

15. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights. Subject to that rule, liability toward business customers may be limited to losses that are a reasonably foreseeable consequence of the Seller's breach and may exclude indirect or consequential business losses to the extent permitted by law.

The Seller is not responsible for failures caused solely by third-party systems, internet outages, customer hardware/software, incorrect customer data, or acts outside the Seller's reasonable control, except where and to the extent applicable law places responsibility on the Seller.

16. Intellectual property

The websites, original texts, graphics and E2 Software branding are protected by applicable intellectual-property laws. Product trademarks, software and publisher materials remain the property of their respective rights holders. No intellectual-property rights are transferred except the usage rights inherent in the purchased licence.

17. Privacy and marketing

Personal data is processed in accordance with the Seller's Privacy Policy and applicable data-protection law. Cookies and similar technologies are addressed in the Cookie Policy. Marketing/newsletter communications are governed by applicable consent or other lawful-basis requirements and can be unsubscribed from using the method provided in the communication. Acceptance of these Terms is not, by itself, consent to optional marketing.

18. Changes to these Terms

The version of the Terms applicable to an order is the version made available when the order is placed. The Seller may amend these Terms for future transactions. Changes do not retroactively remove accrued rights or alter an existing fixed-term contract unless permitted by the contract and applicable law. For ongoing digital services, any legally relevant modification rights and consumer remedies remain unaffected.

19. Governing law and consumer protection

These Terms and contracts with the Seller are governed by Estonian law, unless mandatory rules require otherwise. For a consumer, this choice of law does not deprive the consumer of the protection of mandatory provisions of the law that would apply in the absence of the choice, including where the Seller directs activities to the consumer's country of habitual residence.

Nothing in these Terms restricts a consumer's right to use competent courts or mandatory alternative dispute-resolution mechanisms available under applicable law.

20. Contact and complaints

Questions, complaints, withdrawal notices and support requests may be sent to info@e2software.eu or info@pohjasoft.eu. Postal correspondence may be sent to Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia.

For returns of physical goods, contact customer service before dispatch so that the current return address and instructions can be provided.

21. Final provisions

If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. Mandatory statutory provisions prevail over conflicting contractual wording.

These Terms are provided in several language versions. Each storefront should present the version appropriate to its customers. In case of a discrepancy, the interpretation that preserves mandatory consumer protection and reflects the transaction actually presented to the customer shall apply; the English version may be used as the Seller's internal master text but does not override mandatory local-language consumer information.

Annex 1 - Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: pohjasoft OÜ, Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia; e-mail: info@e2software.eu / info@pohjasoft.eu

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the supply of the following digital content or service (as applicable): ____________________

Ordered on / received on: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Order number: ____________________

Signature (only if submitted on paper): ____________________

Date: ____________________

Annex 2 - Recommended separate checkout consent for early digital supply

For consumer orders where digital content is to be supplied during the 14-day withdrawal period, the Seller should use a separate, unticked consent mechanism substantially stating: "I expressly consent to the supply of the digital content beginning before the expiry of the 14-day withdrawal period and acknowledge that, once performance begins in accordance with applicable law, I may lose my right of withdrawal." The order confirmation should record and confirm that consent and acknowledgement.